General conditions of Sale
Mushroom Espresso sells fresh mushrooms and kits for home cultivation of mushrooms, on the whole Italian territory. The commercial relationship between mushrooms Espresso and the customer are governed by the following general conditions of sale. L ” insertion of an online order implies full acceptance of these conditions
2) TYPE OF CUSTOMER
Mushroom Espresso sells: physical, legal persons, entities, schools, offices
Orders can be submitted:
In writing: fax, letter
In electronic form via the Internet through e-commerce site on the web site
Minimum order: € 9.00 (excluding VAT).
Orders that are received by 12:00 hours will be processed immediately. Delivery is scheduled within 48 H from the order. Delivery times are products available in stock. For other products we will be communicated via e-mail delivery date and / or Phone
4) CONFIRMATION OF ORDER
Each received order will be confirmed to the customer by e-mail
5) SHIPPING COSTS
Mushroom Espresso uses the SDA as a carrier for the carriage of goods. The shipping cost starts at € 5.50 and is increased by 1 € for each additional unit. free transport if the goods are withdrawn in store
All prices are expressed in Euros excluding VAT. Possonoessere discounts on the invoice “discounts in kind” goods in their own or their marketing in the face of specific quantities and types of goods. also individual contractual agreements are planned with particular customers in respect of certain sales during certain periods.
Advance bank -Bank goods are ready
By bank transfer, specifying the reason for payment the order number issued by the system.
Details of the beneficiary:
Mushroom Espresso Agricultural Society in R. L.
Banca Popolare Etica
“Order no. 45 of 15.01.2015”
By accepting the terms of sale and clicking on the button Buy the buyer agrees MUST to make the payment by bank transfer no later than 3 days., Under penalty of cancellation of the order.
– Payment via PayPal Module
Additional forms of payment will be agreed beforehand with permission.
WITHDRAWAL OF THE CUSTOMER
Sales via the Internet are governed by Decree Law no. 185 of 22/05/1999, which regulates the matter of distance contracts, that is done outside of business premises. This legislation establishes the right of withdrawal, or the ability for the consumer to return the product purchased and the reimbursement of expenses incurred. Are excluded from the legislative decree can not be classified as consumer subjects, ie those acting for purposes relating to their professional activity to the activity, ie, who places an order indicating the VAT for the invoice. The customer has the right to withdraw, without penalty and without giving any reason, no later than 10 working days of delivery (as attested by the delivery date indicated on the courier’s vehicle). The right of withdrawal is exercised by the deadline by sending a registered letter with acknowledgment of receipt and all merchandise purchased at the following address: Mushrooms Espresso, via De ‘Ginori 31, 50123 Florence (FI). The communication can be anticipated by fax, provided it is confirmed by registered letter with acknowledgment of receipt within 48 hours. In the case of applicability of the right of withdrawal the customer is obliged to return at his own expense all the articles related to the invoice as they are received and that is absolutely new, unused, complete with all their parts and in original packaging (envelopes and packages . Failure to observe these principles will render the right of withdrawal. In case of application of the right of withdrawal, once the goods are received, mushrooms Espresso will refund the entire amount paid by the customer, excluding shipping costs, within the period of thirty days from the date on which the communication is received in the following ways:
a lieu of payment., bank transfer.
Warning: If the right of withdrawal does not apply, pick up the goods at our office will be made by the Customer.
WITHDRAWAL OF THE SUPPLIER
Mushroom Espresso, if he were unable to process your order request because of ‘even temporary unavailability of the product ordered, has the right to withdraw from the sale within 30 days from the date of order by providing the customer with a simple notification motivated, according to art. 6, paragraph 2 of Legislative Decree no. 185/99. In this case the customer shall only be entitled to a refund of the amount already paid.
9) RETURNS AND REPLACEMENTS
The arrival of the goods customer must verify the integrity and the number of packages. In case of failure to sign the transport document “subject to control”, highlighting the reason (eg .: badly damaged neck or neck missing) .and send to our customer service by e-mail within 24 hours of receipt of merchandise.
In case of substitution for non-conforming goods to order the communication must be made always at Espresso, Via De ‘Ginori 31, 50123 Florence (FI) within 5 days from the date of invoice.
Our customer service will notify the number of authorization to return which will be reported in and outside of the back pack that in the transport document.
Our customer service also will send the customer a form containing the following information:
Number of authorization to return
Sender: name, surname and address of the customer
Carrier: Courier will collect the parcel
Reason for the return: replacement or return goods.
10) RESPONSIBILITY ‘SOCIAL
Mushroom Espresso adheres to regulatory and legislative provisions in force for social responsibility. For users who are minors or belonging to vulnerable groups, those who have the parental authority or the legal responsibility of the same can exercise the withdrawal right in accordance with provisions.
Under Article. 13 of Legislative Decree no. 196/2003 Mushrooms Express will process the data you provide in accordance with the legislation on protection of personal data. The provision of data is optional but a refusal to supply determines the impossibility of carrying out its obligations under the contract of which you are part. The personal information you provide is collected and processed by mode, even with the help of electronic means, directly and / or by third parties for the following purposes:
– Purposes connected with the service and the management of purchase of the products;
– Statistics, sending advertising material, including through the use of electronic mail.
As part of the administrative and accounting type activities, fiscal, logistical and marketing it is sometimes necessary to communicate some of the processed data (ex .: banks, accountants, consultants, public offices, companies for home delivery company that they participate in outsourcing). A list of such subjects is available at our office Mushrooms Espresso undertakes not to communicate or disclose any information that concerns for commercial purposes and will not sell, share or transfer its databases. Inside the offices of mushrooms Espresso data may be known only by those specifically charged with operating departments Information Systems, Marketing, Administration and Accounting, Customer Service. Under Article. 7 of Legislative Decree no. 196/2003, you have the right at any time to obtain from the data processor information on the processing of your data, its methods and aims and logic applied to it as well:
1) confirmation of the data and their communication and their origin;
2) the identification of the owner and managers and the persons or classes of persons to whom the data may be communicated or who can learn about them as managers or agents;
3) the updating, rectification and integration of data;
4) the cancellation, transformation into anonymous form, blocking of data processed in violation of the law;
5) confirmation that the transactions referred to in points 3) and 4) were brought to the attention of those to whom the data were communicated and disseminated, with the exception of cases where this proves impossible or involves a use of means clearly disproportionate to the protected right;
6) to oppose: the processing of data, pertinent to the purpose of collection, for legitimate reasons; the processing of data for purposes of commercial information or for carrying out market research.
The data controller is Antonio di Giovanni at the headquarters of Capannori (LU)
The conditions contained in this document may be modified without notice and will be valid from the date of publication on the website
-In Case of Italian consumers will be governed by Italian law and as to the competent court in accordance with legal provisions of Article 12 of Legislative Decree 50 of 1992 and Decree 185 of 1999, Article 14 is always judged by the courts of the place of residence or of the consumer’s home, any other provision shall be considered unfair term, and not applicable.
-In Case of foreign consumers is left to the parties the choice of which law should apply (or that of the Italian consumer’s country), always held firm to the principle that you can not deviate from the minimum guarantees and in any case apply the one most favorable to the consumer .
For any dispute related to or dependent on the interpretation, validity or enforcement of these conditions will be referred exclusively to the Court of Florence.